Welcome to knittybae.com! By accessing and using our webstore, you agree to comply with the following terms and conditions, which govern your use of our website and your purchases of our handmade knitted products.

1. Card Payment Only: We accept card payments only for purchases made on our webstore. By placing an order, you authorize us to charge the total amount due to your designated card. We use a secure payment gateway to process your payment information and protect your personal data.

2. Taxes Included: All prices listed on our webstore include applicable taxes, unless otherwise stated. You are responsible for any additional taxes, customs duties, or other charges that may apply to your order based on your location or shipping destination.

3. Refund Before Shipping: If you wish to cancel your order and request a refund, you must do so before your order has been shipped. Once your order has been shipped, cancellations and refunds are not possible. We strive to process and ship orders promptly, so please contact us as soon as possible if you need to cancel or modify your order.

4. No Returns: Due to the nature of our handmade knitted products, we do not accept returns. Each item is unique and may vary slightly in size, color, or other characteristics, as noted in our product descriptions. Please review the product descriptions, images, and size charts carefully before making a purchase decision. If you have any questions or concerns, please contact us prior to placing an order.

5. GDPR Clause: We value your privacy and comply with the General Data Protection Regulation (GDPR) requirements. By using our webstore, you acknowledge and agree that we may collect, use, and store your personal data, such as your name, email address, shipping address, and payment details, for the purpose of processing your orders, providing customer support, and improving our services. We may also use cookies and similar technologies to collect browsing information. You have the right to access, correct, or delete your personal data, and you can review our full Privacy Policy for more information.

6. Liability: While we strive to provide accurate and up-to-date information on our webstore, we do not warrant the accuracy, completeness, or reliability of the content, products, or services. We are not responsible for any errors, omissions, or damages resulting from the use of our webstore or our products. Our liability for any claim arising from your use of our webstore or products is limited to the purchase price of the product in question.

7. Dispute Resolution: Any dispute, claim, or controversy arising out of or in connection with these terms and conditions, your use of our webstore, or your purchases of our products shall be resolved through arbitration in accordance with the laws of Portugal in Lisbon, Portugal. The decision of the arbitrator shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

8. Changes and Updates: We reserve the right to modify or update these terms and conditions at any time, without prior notice. By continuing to use our webstore after any changes, you acknowledge and agree to the updated terms and conditions.

9. Termination: We may terminate or suspend your access to our webstore or cancel your orders at our sole discretion, including for fraudulent activities, violation of these terms and conditions, or other valid reasons.

10. Miscellaneous: These terms and conditions constitute the entire agreement between you and us regarding your use of our webstore and your purchases of our products. If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.